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Out of the blue my printer just stopped printing. I have…

Customer Question
Out of the blue...

Out of the blue my printer just stopped printing. I have printed a test page and have all colors of ink. I just can't print a file (Word, etc.)

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No, no messages. Yesterday it started to print then just went to the copy screen.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

I have always bought new ones and they are Lexmark brand

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No except it says I have 5 documents inn queue. How do I delete them.

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
1/5/2018
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 996
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

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Technician: Moses C, Computer Hardware Engineer replied 7 months ago

To cancel one or more print jobs, follow these steps.

  1. Click Start, and then click Run.
  2. In the Open box, type control printers, and then click OK.
  3. Right-click the icon for your printer, and then click Open. To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
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Technician: Moses C, Computer Hardware Engineer replied 7 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 996
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Experience: Resolution Specialist at Wipro Bpo Services

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