Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have had an HP Inkjet and now I have windows 10. It worked…

Customer Question
I have had an...

I have had an HP Inkjet and now I have windows 10. It worked for a couple of months but now it won't work anymore

Technician's Assistant: What HP model do you have?

3051A

Technician's Assistant: How long has this been going on with your HP printer?

Just the last couple of weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know.....really I don't even know what that means

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
1/5/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My envy 4520 will not print color anymore. HP ENVY 4520. A
a couple of months. i thin k upgraded to windows 10 had something to do with it … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
All of a sudden I can't print anything from my laptop
All of a sudden I can't print anything from my laptop wirelessly, I'm getting an offline message, but my computer is online just fine. I reset my computer, I reset my modem with the recessed reset but… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My canon mg5420 inkjet printer is really working poorly.
my canon mg5420 inkjet printer is really working poorly. I've had it about four years and it has given me good service. All my inkjet cartridges are full and fairly new yet the printed pages are all f… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Color photo from computer to printer not working - comes out
Color photo from computer to printer not working - comes out B & W, even though set to COLOR … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I really do no know. Had some issues with the computer and
I really do no know. Had some issues with the computer and printer stopped working. One place it stated that I needed to update my drivers and I did but still not working. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My old Windows Vista Home Premium Laptop died. I purchased a
My old Windows Vista Home Premium Laptop died. I purchased a new HP laptop or notebook with Windows 10. My computer and printer worked okay for a while and it stopped working. I downloaded a new drive… read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Trying to print with HP inkjet 2510series. HP deskjet2510
laptop windows10 It worked a day or two ago never had problems until now. I just noticed that if i put in hp eprint the layout is the same but i have never used this before and don't prefer to. when i do the usual HP 2510 series the layout is really different from usual and I keep getting an error message that it can't print. … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I set the printer up, I did some copies, but I need to
I set the printer up, I did some copies, but I need to install a cd that came with it. can't put it in my laptop I … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,475 satisfied customers
Lexmark X4530 Was working, now no printing and following
Lexmark X4530 Was working, now no printing and following error message: RUNTIME ERROR C:DANGEROUS URL REMOVED. lexmark Troubleshooter can not find the problem!! … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Wont work anymore with my windows 10 computer, hp deskjet
a couple of weeks dell says the printer is too old they cant install drivers or find them. it just started locking up and saying it was offline. although it worked since i got the computer … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
What is the best way to store a color printer that is only
What is the best way to store a color printer that is only used once a month or so? Should I take the ink out and store it, and if I do won't the ink in the printer heads dry out?… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
All of a sudden after going to windows 10 my Kodak wireless
Customer: ***** ***** all of a sudden after going to windows 10 my Kodak wireless is not working consistently … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Lexmark Pinnacle Pro 901 printing blank pages Initially
Lexmark Pinnacle Pro 901 printing blank pages Initially the print head would not print color. Called Lexmark they determined the head was defective model and sent replacement. also sent a replacement … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have the expensive (for a inkjet) HP C510 e-station printer.
I have the expensive (for a inkjet) HP C510 e-station printer. When it works its fantastic. But lately there are issues. It communicates....but it must be speaking a foreign language. Tried to print o… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an HP Business Inkjet 2230 and a Scanjet 5370C linked
I have an HP Business Inkjet 2230 and a Scanjet 5370C linked together to a PC running on Windows XP. The connection was made using standard serial printer cables (18 pins I think) thus PC -> Scanne… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
369 satisfied customers
I need an all in one printer to use hardwired on my Imac on
I need an all in one printer to use hardwired on my Imac on perhaps wireless on my dell laptop for work. I say perhaps bec. I have had issues with my HP Officejet 8500 and tech support also asks me if… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Last year I bought an HP Business Inkjet 2800 with a second
Last year I bought an HP Business Inkjet 2800 with a second paper tray. Last month my former computer died and I replaced it with a Dell Precision T3500, with Windows 7. After installing my printer (s… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
We have an HP office jet J5750 All- in One it takes ink cart
We have an HP office jet J5750 All- in One it takes ink cart # XXXXX and 75. It has not been used for 6 months it has been in the cold. I have tried to print several things with very faint results. It… read more
Greg_G
Greg_G
Director of Information Technology
Most credits towards B.A. acquired
27 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x