Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

MY HP PHOTO SMART PREMIUM C309G-M PRINTER HANGS UP AFTER…

Customer Question
MY HP PHOTO SMART PREMIUM...
MY HP PHOTO SMART PREMIUM C309G-M PRINTER HANGS UP AFTER PRINTING A DOCUMENT. FILE HANGS IN THE PRINT QUEUE (AFTER THE DOCUMENT HAS PRINTED) AND HAS TO BE DELETED BEFORE ANY THING ELSE CAN BE PRINTED.
Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
1/5/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,820
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 7 months ago
PRINTER DOES THE SAME THING WITH OUR LAP TOPS AND TOWER
Technician: Harry, Engineer replied 7 months ago

Can I connect to your computer to fix the issue?

Ask Your Own Printers Question
Customer reply replied 7 months ago
No
Technician: Harry, Engineer replied 7 months ago

Okay, you will need to uninstall the printer from your computer then add it back.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How can the print queue on a hp1315v psc be forced to print?
how can the print queue on a hp1315v psc be forced to print? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
RE: HP Photosmart C309g. Just recently, I have not been able
RE: HP Photosmart C309g. Just recently, I have not been able use photo paper. Both the … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a HP ENVY 5660 Printer and my wife has a HP
I have a HP ENVY 5660 Printer and my wife has a HP Photosmart Premium C309g-m HP solution Center in order to scan material onto my ENVY 5660 the program only recognizes the Photosmart Premium C309g-m … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I am using Windows 10 and have an HP P1505 connected via USB
I am using Windows 10 and have an HP P1505 connected via USB cable. When I print, two identical documents appear in the print queue. No printing takes place. When I attempt to clear the print queue by… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My HP Photosmart Premium 309a printer wont print the test page
My HP Photosmart Premium 309a printer wont print the test page or word docs but will print a photo or pages from a website… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My question concerns the Photo Black ink used by my HP Photosmart
My question concerns the Photo Black ink used by my HP Photosmart Premium. No. 564. the only ink I can find in 564 Photo is in a new reddish box and the cartridge is narrow and does not fit the slot f… read more
Mike Taylor
Mike Taylor
44 satisfied customers
This is for an hp photosmart premium c309g-m printer. The promblem
This is for an hp photosmart premium c309g-m printer. The promblem is we have a constant "Printhead Problem" followed by text that reads "Remove all cartridges. Next, lift black latch and remove print… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
THE PRINTER IS NOT PRINTING, IT IS A HP PHOTOSMART PREMIUM
THE PRINTER IS NOT PRINTING, IT IS A HP PHOTOSMART PREMIUM FAX ALL-IN-ONE C510. THERE ARE 3 DOCUMENTS IN QUEUE. THANKS FOR ANY HELP… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a HP Photosmart Premium C309G printer. Just installed
I have a HP Photosmart Premium C309G printer. Just installed all new genuine HP ink cartridges and the printer won't print black - colour seems OK. This print failure happens when either printing a do… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a HP Photosmart Premium C309g-m connected to an iMac.
I have a HP Photosmart Premium C309g-m connected to an iMac. When I try to print photos from the photo tray it doesn't load in the paper and and then shows an error message telling to load paper in th… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
My MF230C has worked perfectly for years. All of a sudden
My MF230C has worked perfectly for years. All of a sudden it won't print. Instead, the document goes into queue and sits there. Then every few seconds a new document pops into the lineup. Even after c… read more
thetrick327
thetrick327
4 satisfied customers
Can I use HP Vivera Ink Cartridges for my photo prints? My
Can I use HP Vivera Ink Cartridges for my photo prints? My printer is HP Photosmart Premium C309g-m. If I can use Vivera which ones do I get?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a HP Photosmart Premium - print, scan, copy It wont
I have a HP Photosmart Premium - print, scan, copy It won't scan to the computer. The message is "try starting scan from computer refer to documentation for details". The reason I bouth this one was m… read more
tekbabe
tekbabe
Technical Support Coordinator
Associate Degree
310 satisfied customers
I have a HP Photosmart Premium C309g-m [87050A]. I have not
I have a HP Photosmart Premium C309g-m [87050A]. I have not been able to print recently. I have recently switched my Internet provider from Comcast to AT&T U-verse, although I don't see how that shoul… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have a c309g-m wireless printer. I can print connected directly
I have a c309g-m wireless printer. I can print connected directly to the printer, but it has stopped working wirelessly. All indicators are the printer is connected to my router.… read more
Dharmendra
Dharmendra
Master\u0027s Degree
275 satisfied customers
hp psc 2210 all-in-one I am trying to print photos from the
hp psc 2210 all-in-one I am trying to print photos from the computer in black and white. About one-third of the way down the page there is a pink or red tint on the photos.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
hello Andy; You helped me several weeks ago with my Cannon
hello Andy; You helped me several weeks ago with my Cannon BJC - 240L and I much appreciated your help. Now I seem to be having the same (or similar) problem and it seems to be being caused when I try… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My HP Printer C7280 will not print documents in queue. When
My HP Printer C7280 will not print documents in queue. When I look under "My Computer", "printers" it says the printer is offline. How do I get it back online?… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x