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MY HP PHOTO SMART PREMIUM C309G-M PRINTER HANGS UP AFTER…

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MY HP PHOTO SMART PREMIUM...
MY HP PHOTO SMART PREMIUM C309G-M PRINTER HANGS UP AFTER PRINTING A DOCUMENT. FILE HANGS IN THE PRINT QUEUE (AFTER THE DOCUMENT HAS PRINTED) AND HAS TO BE DELETED BEFORE ANY THING ELSE CAN BE PRINTED.
Submitted: 1 month ago.Category: Printers
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Answered in 2 hours by:
1/5/2018
Technician: Harry, Engineer replied 1 month ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,053
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 1 month ago
PRINTER DOES THE SAME THING WITH OUR LAP TOPS AND TOWER
Technician: Harry, Engineer replied 1 month ago

Can I connect to your computer to fix the issue?

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Customer reply replied 1 month ago
No
Technician: Harry, Engineer replied 1 month ago

Okay, you will need to uninstall the printer from your computer then add it back.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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