Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have just had an update on widows 10 from 1703 to 1709…

Customer Question
I have just had...

I have just had an update on widows 10 from 1703 to 1709 which resulted in loosing audio. It seem the driver did not support the update. Please advise.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

HP Pavillion p6 series

Technician's Assistant: What have you tried so far with your Pavilion?

I had windows technitions using remote control. They took my computer back to the 1703 verion

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not sure.

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
1/5/2018
Technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-4ual7id6-,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please do the following:

In the search field at the bottom of the screen, type Device Manager and select Device Manager from the list.

Once Device Manager opens, click the arrow next to sound, video and game controllers to expand that section.

Let me know what devices are listed under this category.

Then we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Maxify Canon MB 2100 series printer in error state. On
My Maxify Canon MB 2100 series printer in error state. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I updated my Windows 10 a few days ago, and now my Canon MG
I updated my Windows 10 a few days ago, and now my Canon MG 82220 printer will not work.... I probably need a new driver. Can you help? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Got a new router and all is good except my HP Envy 5660
Got a new router and all is good except my HP Envy 5660 won't print. It appears to be connected to network, but states off-line. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I have a hp envy officejet 4630 and i need to scan a doc to
i have a hp envy officejet 4630 and i need to scan a doc to my hp laptop running windows 10 … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Have a Pixma MX452 printer purchased several years ago.
Have a Pixma MX452 printer purchased several years ago. Running Windows 10 ver 1709 and cannot get the printer to print. My wife is using the same Windows 10 ver 1709 and cannot get the printer to pri… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP C6380 printer-scanner was printing well....then the
my HP C6380 printer-scanner was printing well....then the black ink began to fade and behaved as though the cartridge was empty.. I replaced with a new black cartridge...with the same result...I am us… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Envy 5642 printer works scanner says not found. No software
envy 5642 printer works scanner says not found JA: Is there an error code on your printer when you try to scan? Customer: no software not found JA: When did you last update the printer driver software… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My printer (HP Color Laser Jet CM 1312nfi MFP) has locked up
My printer (HP Color Laser Jet CM 1312nfi MFP) has locked up on continually printing a nonsensical one line message on a single page every time it's connected to my computer. I've shut it off, tried t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just received a replacement for my ailing WF3640 printer
just received a replacement for my ailing WF3640 printer from Epson. The printer I received will not work printing stuff from my computer. It will copy OK. I made a call to Epson support and they info… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Is the hp wireless Envy 4500 e-All- in-One-Series printer
is the hp wireless Envy 4500 e-All- in-One-Series printer compatible with Windows 10? When I updated to windows 10 my printer would not operate off my computer. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I previously used an HP Pavillion with my Epson WF-3640 and
Hello. I previously used an HP Pavillion with my Epson WF-3640 and was able to print in either greyscale or color. That laptop died and I got a new HP Pavillion this week. I am able to print to the sa… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just downloaded windows 10 update 1709 and am getting
Just downloaded windows 10 update 1709 and am getting notices from Hitman pro.that HP support assistant is being attacked by virus, so it has been disabled. Can I uninstall HP support assistant and th… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
517 satisfied customers
My printer will duplicate copies place under the lid, but it
My printer will duplicate copies place under the lid, but it will not work WIFI from my desk top computer . The computeter is HP Pavilion P6 series Windows 7 . … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a HP laserjet P1005 that is not working and not being
I have a HP laserjet P1005 that is not working and not being recignised by my computer. The computer claims to have printed documents but the printer does not respond. I am using the latest version of… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Printer is a Pixma MP620. Have had it connected wirelessly
Printer is a Pixma MP620. Have had it connected wirelessly to Windows 7-Pro (64-bit) computer. Finally gave up0 and installed Win 10-Pro. Printer does not connect through Router now - suspect correct … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Just purchased a new HP Pavillion 550/AMD Windows 10 Tower.
Just purchased a new HP Pavillion 550/AMD Windows 10 Tower. I currently have a HP Officejet 4500 purchased 2 or3 yrs ago. When I try to scan documents "No scan options" comes up on the screen. I think… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hi... I just purchased a Canon PIXMAR MX882. After (almost)
Hi... I just purchased a Canon PIXMAR MX882. After (almost) successfully installing the software, an error window pops up with the message "Canon solution menu EX has stopped working". After closing t… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I bought an HP office jet 6500 E709 series and installed it.
I bought an HP office jet 6500 E709 series and installed it. I already had an HP 550 printer that needed replacement and since I like hp got an upgrade. HP was not defaulting to the 6500 series withou… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x