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I have a brother HL23400W printer that worked immediately in…

Customer Question
I have a brother...

I have a brother HL23400W printer that worked immediately in our home. But, after a week, it suddenly stopped being recognized by any devices. WiFi works for all other applications. When I try to reset it, it says that WLAN Access point router cannot be detected,which makes no sense. Can you help?

Technician's Assistant: When did you last change your Wi-Fi password?

We have the same password, haven’t changed it.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes. Do it every day with computers, IPads and phones.

Submitted: 6 months ago.Category: Printers
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Answered in 3 hours by:
1/5/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,625
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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