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When printing photo,s 4 by 6 they are coming out yellow and…

Customer Question
When printing photo,s...

When printing photo,s 4 by 6 they are coming out yellow and a cloudy white

Technician's Assistant: What's the brand and model of your printer?

DCP-J315W

Technician's Assistant: How long has this been going on with your printer?

About a month thought it was ink yellow was down so we changed it when that didn't work we put all new inks in still the same promblem

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No that is about all I know at moment

Submitted: 6 months ago.Category: Printers
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Answered in 1 day by:
1/6/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
no thank you so could you please refund the monies taken out of my account. Special needs son said not to worry about it for him to long to wait for answers. regards June Morris.
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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