Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Scanner not connecting with printer. I spent 30 min. with…

Customer Question
Scanner not connecting with...

Scanner not connecting with printer

Technician's Assistant: Is there an error code on your printer when you try to scan?

I spent 30 min. with Epson and had them "take over" the Mac and after going over everything and complimenting the tech person to the supervisor I am still unable to send a scan through my e-mail.

Technician's Assistant: When did you last update the printer driver software?

It was all working fine until we went on the County Grand Jury and they asked us to upgrade our operating system...and since then it has not worked. about a year ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not sure I know what you mean....printer to know. According to the Epson fellow in India, everything works fine. BUT cannot connect to our computer.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 hours by:
1/5/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 7 months ago

Have to admit as a senior citizen I am not the most tech savvy. Do you actually fix the problem as it was suggested by the Epson people that there was a need to reinstall the drivers and security? ( as if I knew what that really is) Or, will you just tell me what should be done? If you could get my scanner working it would be worth $30 to me to have a scanner that connects with my Mac. It was working fine until we upgraded the operating system when we were elected to our county grand jury and the scanner has not worked from that time. If you "take over" my Mac and fix the problem, I would pay the price ( if I read correctly, $28 plus $5.), but if I paid and the scanner still did not work..then I would not agree to that . Phil ****

Customer reply replied 7 months ago
Not sure how this works...you secure remote assistance, but can I run the scanner while you are still connected to see if it actually works. Can I put a photo on the scanner and "hit" e-mail on my Epson printer and send it to my daughter and see if the scanner is working. If it works...then $39 okay, but if you tell me it works ( as the Epson tech did) and it does not...I would not be amenable to doing that.
Technician: Harry, Engineer replied 7 months ago

Phil,

Our service is more than $5. Please call customer service at 1-***-***-**** and they can explain how the payment works for the question and remote assistance

Ask Your Own Printers Question
Customer reply replied 7 months ago

I have time now to try and understand. IF you do a "Secure Remote Assistance" ( which I think means that you get into the operating of my computer) you will attempt to reinstall drivers and other necessary things to get the scanner to connect with my Mac. IF that worked and I could use my scanner and actually scan and send copies through my e-mail, I would be happy to pay $39. for that. My concern is that I would pay $39 and hear that you did all you can and "sorry it does not work". I would then ask for a refund. This is the first time for me to try "Just Answer". Please let me know If my understanding is correct.I would proceed with the understanding that if it works ...I pay $39 and if not, I get a refund. Phil ****

Technician: Harry, Engineer replied 7 months ago

Please call customer service at 1-***-***-**** and they can explain how the payment works for the question and remote assistance

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Its an Epson WF-4730. All of a sudden the scanner will not
Its an Epson WF-4730. All of a sudden the scanner will not work. I get a message "unable to receive data. Check connections and try again". The cable connections are all OK. I can print alright but no… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Trying to scan from printer to computer. Haven't even got
haven't even got that far! Computer is connected to printer/scanner as I can print from computer to it, however on printer it says its not connected for scanner?? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have an epson scanner a pro model connecting VIA Firewire
I have an epson scanner a pro model connecting VIA Firewire on my MAC and Image capture does not "SEE" it … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have an EPSON perfection V370photo scanner. It worked fine
quot;I have an EPSON perfection V370photo scanner. It worked fine until Christmas. I went away and came back mid Jan. I tried to use the scanner, but receive the following msg: I have a V370 Photo. It… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Just received a replacement for Epson V600 Photo Color
Just received a replacement for Epson V600 Photo Color Scanner. Just as with the first scanner, the replacement does not turn on with the power cord connected to a power strip or the wall. A replaceme… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have an Epson XP-400 printer scanner which prints fine.
I have an Epson XP-400 printer scanner which prints fine. Since I have changed my wi-fi password ***** have been unable to scan. I get the message "An error occurred while communicating with the scann… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
It's a scanner..have been on phone all day with Epson tech
it's a scanner..have been on phone all day with Epson tech support....V550 Perfection...still not working properly..he has to call back 2morrow...if this isnt up and running by noon tomorrow, taking b… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
The printer states computer is not connected. Everything was
The printer states computer is not connected. Everything was fine and then everything went down the tubes. I have tried all I know, but no change. The printer is an EpsonWF3640 attached to an Apple I … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
When scanning with our Workforce WF-7610 with the document
When scanning with our Workforce WF-7610 with the document feeder, it stops scanning and the red and blue lights flash. Have to restart the printer and computer to get operational. this can occur seve… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an Epson Stylus NX420 printer. For the first time in
I have an Epson Stylus NX420 printer. For the first time in the last 5 years, I'm having problems with the scanner. I use it with a Mac Powerbook. I'm getting the message on the Mac: No camera or scan… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have recently had a problem using the scanning icon on my
I have recently had a problem using the scanning icon on my desktop with my all-in-one printer. I had a HP Photosmart printer that I suddenly couldn't use the scanning icon on my desktop for my HP Pho… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Am I in right spot printer/scanner support? Their site and
Am I in right spot for Canon printer/scanner support? Their site and manuals suck and are of no help. Today I tried everything I can think of on my own with the printer and laptop. I bought a new Cano… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a canon MG6360 and have just downloaded OS X EL
I have a canon MG6360 and have just downloaded OS X EL CAPITAN onto my apple computer and my scanner no longer scans I have been onto apple and downloaded all the drivers available but still does not … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Please help me setup Wireless Epson Work Force WF-3540 Printer
Please help me setup Wireless Epson Work Force WF-3540 Printer MFP Scanner function. OS Windows 7 Professional. It has: MAC Address: B0E892066308 IP Address: 192.168.2.5 I have not Setup DNS/Proxy Set… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I am unable to scan from my Epson Stylus Photo RX 500 All in
I am unable to scan from my Epson Stylus Photo RX 500 All in One Printer. My computer will not recognize the scanner portion of the printer. Is there a driver I'm missing. It prints fine and does ever… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My WF-3540 printer is wirelessly connected to my computer (HP
My WF-3540 printer is wirelessly connected to my computer (HP Laptop - Windows 7 Ultimate) and prints documents and photos flawlessly. However, when I attempt to scan to PC, the choices offered on the… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My printer was working fine until I went to replace a print
My printer was working fine until I went to replace a print cartridge. I replaced black easy. Now it says: Get tech support? I need to replace the yellow, but am stuck in the mode: "Error - scanner er… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have an HP 2210v all in one printer. I have been unable
I have an HP 2210v all in one printer. I have been unable to scan anything since upgrading my PC to Windows Vista. Is there a solution?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x