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My photosmart preimium printer says ink system failure. Turn…

Customer Question
My photosmart preimium printer...

My photosmart preimium printer says ink system failure. Turn printer off then on again. Have done a number of times including unplugging & plugging in again. I also replaced the ink. It will Not print.

Technician's Assistant: What's the brand and model of your printer?

HP Photosmart C410series

Technician's Assistant: How long has this been going on with your PHOTOSMART C410SERIES?

Began today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have no idea

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Dont think so

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Why haven't I heard from you...only immediate confirmation of payment! This shouldn't be that unusual of a problem since my printer screen id it.
Answered in 38 minutes by:
1/4/2018
Technician: Sudipto, Engineer replied 6 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,113
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Customer reply replied 6 months ago
great...very concerned this is a fraud
Customer reply replied 6 months ago
no dont want to do Secure Remote!
Customer reply replied 6 months ago
It's over an hour of mickey mouse....I'm reporting you, calling my payment center and have a son in the USSecret Service...cancel any fee you have charged!!
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Technician: Harry, Engineer replied 6 months ago

How old is the printer?

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Customer reply replied 6 months ago
2012
Technician: Harry, Engineer replied 6 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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