Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It's new and It's connected to my laptop - message says I…

Customer Question
It's new and It's...

It's new and It's connected to my laptop - message says I don't have a print drive. The disk that came with the printer is in my laptop

Technician's Assistant: What's the brand and model of your printer?

Cannon MG3022

Technician's Assistant: How long has this been going on with your MG3022?

I just tried this today - so it's never worked.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I honestly don't know.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 minutes by:
1/4/2018
Technician: ITCris, Technician replied 4 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,875
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

What operating system is on your PC? Windows 7, 8 or 10?

Ask Your Own Printers Question
Customer reply replied 4 months ago
Linux
Technician: ITCris, Technician replied 4 months ago

OK, sorry I am not to knowledgeable in Linux. I will opt out and open this to other experts who may have a solution for you.

Ask Your Own Printers Question
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,989
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I brought a brand new printer for some reason it doesn't
I brought a brand new printer for some reason it doesn't work … read more
John
John
System/Network administrator
High School or GED
2,072 satisfied customers
I have a Cannon MG3022 and I can not get the right driver
I have a Cannon MG3022 and I can not get the right driver installed. I have a disk but windows does not show the MG3022 and it's updated. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
Cannon printer model mg3022 keep saying it is off line. It
cannon printer model mg3022 keep saying it is off line. It is plugged into WI and all lights are on. How do I fix this problem. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
638 satisfied customers
Copier works great but won't connect by wireless so not
Second opinion] Copier works great but won't connect by wireless so not helpful when wanting to print from computer or phone. Have already had those looked at and new drivers updated, etc... Printer m… read more
Harry
Harry
Engineer
1,989 satisfied customers
Copier works great but won't connect by wireless so not
Copier works great but won't connect by wireless so not helpful when wanting to print from computer or phone. Have already had those looked at and new drivers updated, etc... Printer message is that i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Changed my internet provider and need to connect printer by
Changed my internet provider and need to connect printer by wifi … read more
Sudipto
Sudipto
Engineer
High School or GED
1,152 satisfied customers
I need to install it on my mac. I have no cd port, its new.
my mac has no cd port, so i can not use the cd that came with the printer. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
638 satisfied customers
Cannon printer was connected to my laptop technician came
Cannon printer was connected to my laptop technician came out and upgraded internet I havent been able to print off anything since then printer is saying press was don't have that … read more
Sudipto
Sudipto
Engineer
High School or GED
1,152 satisfied customers
I'm trying to setup the Wi-Fi with the printer to my laptop,
I'm trying to setup the Wi-Fi with the printer to my laptop … read more
Cody
Cody
Computer Science
2,285 satisfied customers
I can not locate my cannon 3022 on the list so i can
I can not locate my cannon 3022 on the list so i can install … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Not finding modem, mg3022, hp with windows 10, from the time
right no the printer show the power light & both the network light & the direct light… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Purchased a new Cannon Printer PIMA MG3022, need help with
Purchased a new Cannon Printer PIMA MG3022, need help with installation have tried 7 times and it doesn't connect to the Dell desktop computer. Please help need to do printing for work. … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
262 satisfied customers
I donot know to have my lap to work with my cannon mg3022,
I donot know to have my lap to work with my cannon mg3022 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I am trying to install my new printer the MG3022. I am
I am trying to install my new printer the MG3022. I am having trouble getting it connecting to my laptop. I have followed the instructions and they are not helping. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I cant install printer to my laptop, canon pixma mg3022,
I just bought a laptop & printer today so it started right now … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I need help getting my new cannon maxify mb2720 to stay
I need help getting my new cannon maxify mb2720 to stay connected to the wireless network. Everytime I try to print from my computer I get the message that the printer is off line. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My Cannon PIXMA, connected to an HP computer, has been printing
My Cannon PIXMA, connected to an HP computer, has been printing for over a year without a problem. I inadvertently hit the "stop" button and it seems the printer is no longer connected to the computer… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I just changed routers from beklin to a airport extreme. When
I just changed routers from beklin to a airport extreme. When I was using the beklin router my Cannon MG5220 was working fine in the wireless mode. After changing routers the printer would not print a… read more
Daniel
Daniel
Mac Expert
High School or GED
4,432 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x