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Air printer can't be found. Canon 5700. Just today, worked…

Customer Question
Air printer can't be...

Air printer can't be found

Technician's Assistant: What's the brand and model of your printer?

Canon 5700

Technician's Assistant: How long has this been going on with your Canon printer?

Just today, worked fine before

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last year, December 2017

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No otherwise works good forcopies

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
1/4/2018
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,240
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Is it the Canon printer model MG5720?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Have you tried the Wi-Fi / wireless / WLAN / network setup on the printer's screen?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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