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I have a new Dell computer, I can not get it to see the

Customer Question
I have a new...

I have a new Dell computer, I can not get it to see the Cannon printer. I have another printer that works fine

Technician's Assistant: What Dell model do you have?

Xps

Technician's Assistant: How long has this been going on with your Dell printer?

Just a few days

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

Are you referring to windows?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just need it to print from the new computer

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/4/2018
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

How is the new printer connected to your Dell computer?

Via a USB cable or Wireless?

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Customer reply replied 6 months ago
usb cable
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Are you using Windows 10?

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Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

In the Search box type Control Panel.

click Control Panel (Windows Application).

click Devices and Printers.

right-click the desired printer.

click Printer Properties.

click Ports and make sure it's set to USB?

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Customer reply replied 6 months ago
there is nothing listed for this printer
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Did you install the drivers yet?

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Customer reply replied 6 months ago
no...the installation info is not available
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

What is the Cannon model number?

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Customer reply replied 6 months ago
iP6700D
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok please hold on

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Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok there's no WIn 10 drivers but lets try the WIn 8.1 drivers quickly

Download it from the link here

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDkwMDAwNDkwOTAx&cmp=ABR&lang=EN

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Customer reply replied 6 months ago
Thank you for your time, we are going to try to find installation disk...
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

no problem

I can log in remotely to assist you as well if you struggle.

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