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Paper jammed. Orange drum clear. Tried holding down one
Paper jammed. Orange drum clear. Tried holding down one lever and then both levers in back. No luck. … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,230 satisfied customers
Our Brother MFC-9330CDW laser printer has been printing
Hi, Our Brother MFC-9330CDW laser printer has been printing pages with scrape marks on the paper as though something has jammed inside the printer and paper is being forced thru the obstruction. Just now it did have a paper jam in the rear of the printer - easily removed, and the paper removed was badly scoured. The machine now tells me that the fuser door is still open (which it isn't), so we can't use the printer at all. Can you assist pl? I suspect this is something we can't fix easily. … read more
Charlie
Charlie
Field engineer
Associate Degree
356 satisfied customers
I have the MFC 8500 laser printer. The black roller has
I have the MFC 8500 laser printer. The black roller has damage that is causing the paper to have dented imprints going down the paper. I have replaced the drum unit and the belt unit. I opened up the … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
13,842 satisfied customers
I have a brother mfc 9460cdn. the printing had a through it.
hi I have a brother mfc 9460cdn. the printing had a mark through it. inspection found a seperation ?claw had gouged one of the rollers. what causes this. I also noticed that one of the claws was actua… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,161 satisfied customers
We have a Brother MFC L9550CDW for about 2 years now lately
We have a Brother MFC L9550CDW for about 2 years now lately the print is coming out as if the page has been squashed all down one side is there anything we can do other than replace it. I did give it … read more
s_feehan
s_feehan
IT Specialist & Admin Asst.
Associate Degree
143 satisfied customers
Open rear door remove paper jam", no jam. "Close fuser
quot;Open rear door remove paper jam", no jam. "Close fuser cover" it's closed. Brother Mfc-9330. I had replaced the fuser and those are messages on machine. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,506 satisfied customers
I have a MFCL8550CDW the paper is jamming as the paper is been
I have a MFCL8550CDW the paper is jamming as the paper is been pushed on the output tray. between to long rubber rollers. I am trying to find out the roller name and part number… read more
Robert M.
Robert M.
Bachelor's Degree
3,589 satisfied customers
Hello, I have an office a Norfolk island and the staff are
Hello, I have an office a Norfolk island and the staff are having issues with a printer Brother MFC 8910DW. We have had local repairer look at it and this was his reponse: It is skewing the paper out … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I replaced the fuser in my Brother MFC-9325cw and now the machine
I replaced the fuser in my Brother MFC-9325cw and now the machine says it has a paper jam. I have taken the machine apart, cleaned with canned air, and checked everywhere. There is no paper jammed in … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
13,842 satisfied customers
On my 9325cw, tried to print one ck instead of the whole
on my 9325cw, tried to print one ck instead of the whole sheet that normally has 3 cks on it I opened the back cover (fuser cover) so i could catch it and it jammed. I can see the very bottom of it wh… read more
bbl242003
bbl242003
Federal
Master's Degree
309 satisfied customers
Brother MFC 9420 display says paper jam b-0checked and pulled
Brother MFC 9420 display says paper jam b-0checked and pulled everything possible-still error message. is there a reset code or other solution?… read more
Colin Vincent
Colin Vincent
Company director/Engineer
City & Guilds 224
650 satisfied customers
Our machine says there is a paper jam but there isnt. Weve
Our machine says there is a paper jam but there isn't. We've unplugged, open and shut everything multiple times and have rotated between our identical machines in the 2 offices but it reads out the sa… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
WE HAVE A BROTHER HL-3040CN LASER PRINTER THAT IS GIVING US
WE HAVE A BROTHER HL-3040CN LASER PRINTER THAT IS GIVING US AN ERROR MESSAGE STATING IT HAS A PAPER JAM. THE PAPER JAM HAS BEEN REMOVED AND IT IS STILL REGISTERING PAPER JAM. WE HAVE REMOVED EACH OF T… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor's Degree
659 satisfied customers
I have a Brother 8460dn printer that doesnt feed the paper
I have a Brother 8460dn printer that doesn't feed the paper correctly and just wrinkles almost every page or jams them...What could be the problem or what could I replace to correct this??… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have a Brother MFC - 7840W All in-one and the paper got jammed
I have a Brother MFC - 7840W All in-one and the paper got jammed while printing paper from the bottom tray. The screen shows "Cover is open. Close the Fuser Cover. The paper is stuck in the section di… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
13,842 satisfied customers
Hi I have a Brother MFC-9420CN printer 4 years old relatively
Hi I have a Brother MFC-9420CN printer 4 years old relatively low use. Paper jam C is occuring behind the Fusing unit. Diagnostics shows Fuser Unit remaining life 82%, OPC belt remaining life 22%. Can… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
66 satisfied customers
I have a Brother MFC-9840CDW Laser Printer. An on-going issue
I have a Brother MFC-9840CDW Laser Printer. An on-going issue that I have with it is that I get an Error 75 -"Cooling Down" about every 6-9 pages. This is very annoying since the printer cycles down a… read more
Brad
Brad
Vocational, Technical or Trade Scho
927 satisfied customers
I have a brother mfc-7820n and it keeps saying the back cover
I have a brother mfc-7820n and it keeps saying the 'back cover open. close the back cover' the back cover is closed. i have switched it off and back on, and still it shows this. how do i rectify this … read more
Colin Vincent
Colin Vincent
Company director/Engineer
City & Guilds 224
650 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

13,842 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

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6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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