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Printer is not printing properly cannot see the prints on…

Customer Question
Printer is not printing...

Printer is not printing properly cannot see the prints on the document date and time is also wrong I think it needs reseting

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

A long time ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that's all for now

Submitted: 7 months ago.Category: Printers
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Answered in 16 minutes by:
1/4/2018
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Kindly mention the model number of your printer.

Ask Your Own Printers Question
Customer reply replied 7 months ago
BROTHER INTELLIFAX 2820
Customer reply replied 7 months ago
PLUG OFF AND PLUG BACK HAS BEEN DONE
Technician: Suhasini Velu,
 replied 7 months ago

Are you available now?

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 7 months ago

I am sorry, I wasn't available at that time.

Do you still need assistance with this?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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