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Cannon 920 Has error sign. Never. We tried to print photo.

Customer Question
Cannon 920...

Cannon 920 Has error sign

Technician's Assistant: Is your Canon printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

We tried to print photo. That is when error

Submitted: 6 months ago.Category: Printers
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Answered in 3 minutes by:
1/4/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.

Kindly mention the error message you get.
Let me know when this is done.

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Customer reply replied 6 months ago
Cancel printing & turn off device which I have done several times
Customer reply replied 6 months ago
If problem persists see manuel
Customer reply replied 6 months ago
Waiting
Customer reply replied 6 months ago
I can get new printer for $79.00
Customer reply replied 6 months ago
I see no answer
Technician: Suhasini Velu,
 replied 6 months ago

Am sorry ignore the secure remote message they are automatically generated.

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Technician: Suhasini Velu,
 replied 6 months ago

Step #1:
First, turn your canon printer off.

Step #2:
Now, press and hold the stop/reset button down. It should look like this on your printer:

Step #3:
While holding the stop/reset down, press the on/off button on the printer. This will turn the printer on and off again.

Step #4:
Let go of the stop/reset button and press it again two (2) times in a row, with light, tapping motions. Please remember to keep the on/off button pressed while doing this.

Step #5:
Let go of all the keys you were pressing down and wait until rest appears on your screen.

Step #6:
Touch the stop/reset button again for five (5) more consecutive times and, finally, press the on/off button two (2) times very quickly.

Let me know what happens.

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Customer reply replied 6 months ago
Still same message
Customer reply replied 6 months ago
Same error message
Customer reply replied 6 months ago
Don’t mind paying 39.00 but might be better to get new fo79.00
Technician: Suhasini Velu,
 replied 6 months ago

Am sorry. Let me open this for other experts.

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Customer reply replied 6 months ago
Is this a guaranteed fix for 39.0
Customer reply replied 6 months ago
Ok
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
Cancel. I will throw it out & get new one. Thanks
Technician: Harry, Engineer replied 6 months ago

OK

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