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I replaced yellow and cyan with new carts. and now it

Customer Question
I replaced yellow...

I replaced yellow and cyan with new carts. and now it "cannot detect"

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Cannot detect c and y

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
1/4/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
today
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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