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I have a HP Deskjet 3050A all-in-one J611 Series printer. I…

Customer Question
I have a HP...

I have a HP Deskjet 3050A all-in-one J611 Series printer. I want to install it on my new compture which is useing operation windows 1o. it tells me I can do this.

Technician's Assistant: What kind of computer or device are you printing from?

HP Elite 8200 Desktop PC 2nd gen intel Core i5 8GB Memory 2TB hard drive windows 10 Professionsl

Technician's Assistant: How long has this been going on with your DeskJet?

Would be a new install

Technician's Assistant: When did you last update the Operating System (OS) on your model

Model?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This print was working great with my old dell that had XP on it

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/4/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,824
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. On your new computer, please download / install the HP Deskjet 3050A e-All-in-One Printer series - J611 Full Feature Software and Driver at the website below:

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836/model/5061081
Please reply at the box below to continue. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

How is it going?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Customer reply replied 6 months ago
No thanks to your help and my follow up question you wanted to charge me $24 for, I solved my probnlem.
Customer reply replied 6 months ago
NO do not charge me any more and take me off your accounts !!!
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Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,824
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Experience: Troubleshoot printers, scanners, etc.

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