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My ENVT4520 prints only ONE page of a email like flight

Customer Question
My ENVT4520 prints only...

My ENVT4520 prints only ONE page of a long email like flight confirmations

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 4520

Technician's Assistant: How long has this been going on with your printer?

Maybe one week. I do not use it very often

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

There was a message on my computer to update the printer . I did it last week. It took a long time to finish.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just want the printer to work as it did bevor.

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
1/4/2018
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,579
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Does the printer print everything else fine, such as a document, or a web page, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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