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Cannon MG6220 Printer has been in an error state all day.

Customer Question
Cannon MG6220 Printer has...

Cannon MG6220 Printer has been in an error state all day. What can I do to fix it?

Technician's Assistant: Is your MG6220 displaying the error on all print jobs, even after you restart it?

I have turned it off and made sure that all cables are connected properly and tried printing a few times and still get error message. Time for a new Printer?

Technician's Assistant: When did you last update the printer driver software?

I am not aware hat I did. How is this done?

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/3/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,832
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is the printer currently copying by itself fine? (not printing.)
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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