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Just upgraded to Mac 10.13.2. My Brother printer appears as…

Customer Question
Just upgraded to Mac...

Just upgraded to Mac 10.13.2. My Brother printer appears as not connected. Is it not compatible? It is HL2170W

Technician's Assistant: How are you connecting to your Brother printer: wirelessly or by USB?

Using a usb into modem/router but connected to computer wirelessly

Technician's Assistant: When did you last update the printer driver software?

Long ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Also have an Epson Sylus that isnt connecting

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
1/4/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Try updating the printer driver with the version in this link.

http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=hl2170w_all&os=10045

Let me know if works

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