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My Canon MP480 printer won't print. I replaced the

Customer Question
My Canon MP480 printer...

My Canon MP480 printer won't print. I replaced the cartridges with new ones & my HP laptop is running windows 10

Technician's Assistant: How are you connecting to your MP480: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

The USB that came with the printer was to short, so I used the USB that came with my brother MFC all in one printer. Could that be the problem? Its been forever since I last updated the printer driver software

Submitted: 8 months ago.Category: Printers
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Answered in 2 hours by:
1/3/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 8 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session so I can check the status of the printer in the computer?

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Customer reply replied 8 months ago
Elgin, No need to do that. I narrowed it down to the fact that Microsoft 10 will not support my printer so I know longer need your help and expect to see the $31.00 refunded back to my account
Technician: Elgin Vega, Computer Hardware Engineer replied 8 months ago

Ok, you can get a refund in this link.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

bye

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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