Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My HP Envy 4500 will not print from my Yoga Lenovo lap top.

Customer Question
My HP Envy 4500...

My HP Envy 4500 will not print from my Yoga Lenovo lap top. What can be wrong?

Technician's Assistant: What's the brand and model of your printer?

HP envy 4500

Technician's Assistant: How long has this been going on with your printer?

Last time I printed was Nov 2016 as this printer is in Naples Fla and I actually live in New Jersey and only come here periodically

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1016

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

We tried printing also from a Samsung tablet but printed only blank pages

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
1/3/2018
Technician: John Lohr, Computer Hardware Engineer replied 7 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 790
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Are you printing wired or wireless? Also, when printing from your laptop is it printing blank pages or just not printing at all?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Hp 4500 printer. When I attempt to print it sounds like it
hp 4500 printer. When I attempt to print it sounds like it is working but the paper comes out blank … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have an envy 4500. I was setting it UP and it stopped at
I have an envy 4500. I was setting it UP and it stopped at printing alignment … read more
Harry
Harry
2,179 satisfied customers
I have a new modem from Shaw Cable and my HP ENVY 4500
I have a new modem from Shaw Cable and my HP ENVY 4500 wireless printer is off line. As a result I cannot print any documents. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a Envy HP 4500 printer that was passed down to be
I have a Envy HP 4500 printer that was passed down to be (never used) by a relative. It doesn't seem to have a power cord? Is there an universal one I can purchase? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My son just gave me his printer and has been unable to find
My son just gave me his printer and has been unable to find the disc that goes with it. Am I able to order and replace this disc???? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
My son connected my lap top to the printer and it worked.
My son connected my lap top to the printer and it worked. Now it is not working I have an hp lap top … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I need to reconnect hardware device (HP Officejet Pro 8610)
I need to reconnect hardware device (HP Officejet Pro 8610) to my laptop. … read more
Cody
Cody
Computer Science
2,451 satisfied customers
HP Envy 4500 - how do I program it to make more than one
HP Envy 4500 - how do I program it to make more than one copy? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am getting a error code on my envy 4500. Printer 4500 envy
I am getting a error code on my envy 4500 JA: What device or product does this involve? Customer: printer 4500 envy HP JA: Is your HP printer displaying the error on all print jobs, even after you res… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I ran the HP doctor and got the message 'wrong printer port
I ran the HP doctor and got the message 'wrong printer port configured' how do I fix it? Windows 8 - HP Envy 4500 … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an HP Envy 4500 printer. My mistake I have changed
I have an HP Envy 4500 printer. My mistake I have changed the language of the of the info appearing in the screen from English to another language which I can't read. How do I restore English? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I have hp 4500 envy printer. stopped working thru wireless.
i have hp 4500 envy printer. stopped working thru wireless. i dont have manual. how can i restore to print? … read more
Cris
Cris
62 satisfied customers
I have an HP 4500 envy all in one. Last evening we had a
Hi John I have an HP 4500 envy all in one. Last evening we had a power outage of about 15 minutes. This morning I can't print seems to have lost the connection … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just installed the HP ENVY 4500 and when I try to print
I just installed the HP ENVY 4500 and when I try to print something, only the top half of the page is printed....what is wrong? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I cannot print on my hp envy 4500. Please help me, It is not
It is not yet 1 yr. old Ihave never been able to print, just copy. … read more
Cody
Cody
Computer Science
2,451 satisfied customers
I am having problem with my printer, hp envy 4500. I just
I am having problem with my printer, hp envy 4500. I just replaced both cartridges, (Black & Color #61, 61X). I am getting another over print of a … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
The printer will not let me scan anything. tells me to down
the printer will not let me scan anything . tells me to down load software and I did still wont let me scan I have a hp envy 4520 printer … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a new router with a new password, and need to change
I have a new router with a new password, and need to change my password ***** my HP Envy 4500 so I can print. … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x