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Paper jam, I have tried everything. 8600 all in one HP.

Customer Question
Paper jam, I have...

Paper jam, I have tried everything

Technician's Assistant: What's the brand and model of your printer?

8600 all in one HP

Technician's Assistant: How long has this been going on with your HP printer?

Since yester day

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About two weeks ago. It's a paper jam

Submitted: 7 months ago.Category: Printers
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Answered in 3 hours by:
1/3/2018
Technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 863
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi Gloria,

Thanks for using JustAnswer. I am happy to assist you with this issue. Can you please provide the history of the issue and what you tried so far? For example, you were printing and the paper jammed, you tried pulling it out...etc. Then we can go to the next step.

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 7 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

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Customer reply replied 7 months ago
I'm going in circless with just answer, it hasn't helped me at all. I will not be using it again!
Technician: Sheri, Expert replied 7 months ago

Ok, no problem. I understand. I haven't provided any answer as I was waiting for your reply with the details after I requested it from you 5 days ago. I will notify customer service that you do not want to proceed.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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