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Recently purchased HP Office Jet 4650. Son has reinstalled…

Customer Question
Recently purchased HP Office...

Recently purchased HP Office Jet 4650. Son has reinstalled printer drivers three times and still it goes off line. Can you help?

Technician's Assistant: What kind of computer or device are you printing from?

HP lap top Windows 10

Technician's Assistant: How long has this been going on with your OfficeJet?

Since I purchased it.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I am not tech literate enough to understand your question.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

You will need to understand that I can use a computer rather well, but technically I will need elementary step by step help.

Submitted: 6 months ago.Category: Printers
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Answered in 2 minutes by:
1/3/2018
Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

How long does it take before the printer goes offline and when you power down the printer and power it back on is the printer going online or do you need to reinstall again?

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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