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Cannot receive faxes. Yesterday

Customer Question
Cannot receive faxes Technician's...

Cannot receive faxes

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

Yesterday

Submitted: 1 month ago.Category: Printers
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Answered in 3 hours by:
1/3/2018
Technician: Robert M., Consultant replied 1 month ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,216
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your printer question.

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Technician: Robert M., Consultant replied 1 month ago

most likely cause is a phone line issue

have you got another phone even a cell phone

can you use it to call the fax number and see if it is ringing on the fax machine/ printer

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Robert M.
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,216
9,216 Satisfied Customers
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

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