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Just changed cartridge, and now getting washed out/faded…

Customer Question
Just changed cartridge, and...

Just changed cartridge, and now getting washed out/faded print outs from pictures I print off my computer. But, the copy function works fine. What's wrong?

Technician's Assistant: Are you getting any error messages? If so, what do they say?

When I first installed cartridge, it talked about alighnment. However, no message now at all.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New ones

Submitted: 7 months ago.Category: Printers
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Answered in 54 minutes by:
1/3/2018
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,829
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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