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I just bought this new printer. I even paid to have someone…

Customer Question
I just bought this...

I just bought this new printer. I even paid to have someone install it properly. I just went to print a document, and the error message says the computer is looking for the printer. Please tell me how to make this work again.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes, it says the printer is not connected.

Technician's Assistant: When did you last update the printer driver software?

I didn't. It was only installed just before Christmas.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
1/3/2018
Technician: Tech Ben, Information Systems Manager replied 6 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let me know which Operating System (Windows or Mac) you use and accordingly, I'll share the driver.

Thanks,

Kumar

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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