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I have a canon MX920 & have recently replaced all cartridges…

Customer Question
I have a canon...

I have a canon MX920 & have recently replaced all cartridges using CLI1XL ink pack. I have had to replace the larger of the black cartridge 650PGB. Is it possible that this cartridge is faulty as I can not get a proper copy or is it not that simple?

Technician's Assistant: Is this the first time you've had to change the ink for your MX920?

No

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error Messages & I can open the lid

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/2/2018
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,867
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 6 months ago

Are you getting any errors?
Or does it just print poorly or print blank/light pages?

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Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan

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Satisfied Customers: 30,867
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