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Just got the latest Windows 10 update installed. The scanner…

Customer Question
Just got the latest...

Just got the latest Windows 10 update installed. The scanner function of my printer Brother MFC-9560CDW is not activating my Microsoft Outlook 2010 anymore. The save and print function still does work but send e-mail shows me the pdf file and it says processing and then nothing happens. It does not automatically open the e-mail anymore??

Technician's Assistant: Is there an error code on your MFC-9560CDW when you try to scan?

No not at all

Technician's Assistant: When did you last update the printer driver software?

Just now through Driver Support

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think off anything anymore

Submitted: 6 months ago.Category: Printers
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Answered in 6 hours by:
1/3/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago

Nothing has been done yet from your side. Just a couple of questions and they charge me already $ 28.00. I will take it to a computer shop. Thank You. Daniel K******

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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