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Using compatible ink,, got msg remove and reinstall

Customer Question
Second opinion] using compatible...

Second opinion] using compatible ink,, got msg remove and reinstall indicated cartridge

Technician's Assistant: What's the brand and model of your printer?

Hp envy 7645

Technician's Assistant: How long has this been going on with your printer?

Just now. I bought those "compatible ink" cheaper.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Dont know

Submitted: 1 month ago.Category: Printers
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Answered in 3 hours by:
1/3/2018
Technician: Harry, Engineer replied 1 month ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,056
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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