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I am trying to set ups a canon printer/scaner MX532 wireless…

Customer Question
I am trying to...

I am trying to set ups a canon printer/scaner MX532 wireless to my iMac computer

Technician's Assistant: Is there an error code on your Canon printer when you try to scan?

It asks me to enter a passcode

Technician's Assistant: When did you last update the printer driver software?

I just had a new router installed and now i can't seem to configure to my imac

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 minutes by:
1/2/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 6 months ago
why do i have to unplug
Technician: Suhasini Velu,
 replied 6 months ago

That resets your printers old setting, so please do.

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Customer reply replied 6 months ago
the printer asks for a passphrase how do i enter a passphrase
Technician: Suhasini Velu,
 replied 6 months ago

Using your keypad on the printer.

And the passphrase its asking for is your WiFi password.

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Customer reply replied 6 months ago
how do i enter numbers and not letters?
Technician: Suhasini Velu,
 replied 6 months ago

You will want to use the number keys to enter the WiFi password ***** the printer. Press the Tone button to switch the input mode fromuppercase mode (:A), to lowercase mode (:a), and then numeric mode (:1). The current input mode appears at the upper right corner of the LCD (:A, :a, :1).

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Customer reply replied 6 months ago
no I don't want secured and have to pay 52 dollars
Customer reply replied 6 months ago
thank you bye bye
Technician: Suhasini Velu,
 replied 6 months ago

kindly ignore the remote access message that is automatically generated by the website and I have no control over it.

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Technician: Suhasini Velu,
 replied 6 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating.
And thank you so much for contacting Just Answer.
You can also directly write back to me
https://www.justanswer.com/electronics/expert-suhasini/
I wish you have an awesome day ahead!

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Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Printers
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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