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I lost my pdf ability to print and my printer is not

Customer Question
I lost my pdf...

I lost my pdf ability to print and my printer is not responding.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

It is a wireless but I did not set it up . I am using a usb cord

Technician's Assistant: When did you last update the printer driver software?

About a month ago geek sqd. did that. windows up date last week and every time they do anew update things get screwed up.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tried fixing and recognecting myself and probably made the situation worse.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
1/2/2018
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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