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My usb printer sometimes will not print when waking up. i…

Customer Question
My usb printer sometimes...

My usb printer sometimes will not print when waking up. i have to restart my computer in order for it to work.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb mfc9340cdw

Technician's Assistant: When did you last update the printer driver software?

A few months ago. I have had this problem offf and on for the last three years. Always resolved by restarting my computer. irritating!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Great printer/scanner/copier, etc. Love Brother products

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
1/2/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 6 months ago
two minutes done
Customer reply replied 6 months ago
what's the procedure now
Technician: Suhasini Velu,
 replied 6 months ago

Is that a Windows computer?

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Customer reply replied 6 months ago
I don't want remote assistance; I want the answer to my questions
Technician: Suhasini Velu,
 replied 6 months ago

And kindly ignore the remote access message that is automatically generated by the website and I have no control over it.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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