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I cannot get my printer to work. My son connected it and…

Customer Question
I cannot get my...

I cannot get my printer to work. My son connected it and then made it wireless. it was ok when he left but is not working now. i changed the printer destination. that did noit help.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Right now wireless

Technician's Assistant: When did you last update the printer driver software?

It is a new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Help

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
1/2/2018
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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