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It will not recognize a new photo 564 black cartridge. No…

Customer Question
It will not recognize...

It will not recognize a new photo 564 black cartridge

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No just won’t give me a complete print

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

New

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
1/2/2018
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,713
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of the printer?

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Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan

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