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I am getting a 97 error message. When I tried to get your…

Customer Question
I am getting a...

I am getting a 97 error message

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes. When I tried to get your help line I got some sort of thing about updating my drivers. Which seemed a bit strange so I opted out of that.

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?

Okay I paid 39.95 for this before I oped out

Submitted: 6 months ago.Category: Printers
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Answered in 4 minutes by:
1/2/2018
Technician: Joel Kalman, Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,014
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 6 months ago

What are the make and model of your printer?

How is your printer connected: usb, ethernet, or wireless?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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