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I have a Brother printer model MFC-9130CW. I am able to

Customer Question
I have a Brother...

I have a Brother printer model MFC-9130CW. I am able to print wirelessly, but the scanner software can't find the scanner when I try to setup for scanning?

Technician's Assistant: Is there an error code on your MFC-9130CW when you try to scan?

This is what I see.

Technician's Assistant: When did you last update the printer driver software?

Error Code

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Error code (CC4-202-00000008) We received the printer for Christmas so I used the drivers on the CD Rom

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/2/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,832
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Was it able to scan previously?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
I haven't been able to scan. I have windows 10.
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

Are you using the program called ControlCenter on your computer for scanning?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 6 months ago
I would rather not switch to remote assistance.
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
I've already paid $33 and I haven't got a resolution yet.
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/ybu3bfgh
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question
Customer reply replied 6 months ago
I don't want you to remote into my computer!
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

I'm sorry. This is a complicated issue, so I don't think I can resolve without remote connection, but let me open the issue to other experts. Please do not wait; you will get an email message when there is a response from another expert. Thank you.

Ask Your Own Printers Question
Customer reply replied 6 months ago
Can I cancel the request and get a refund of my $33?
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