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I have just loaded new printer cartridges and yes, I

Customer Question
I have just loaded...

I have just loaded new printer cartridges and yes, I followed directions. It is not working. I have checked everything I know to check and keep getting the message to check the cartridges for the c, m and y. The black is working. Thank you.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

It is telling me it cannot recognize the ink cartridges.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Brand new ones

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
1/2/2018
Technician: Sudipto, Engineer replied 6 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,113
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 6 months ago

Let me know the make and model no. of the printer?

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Customer reply replied 6 months ago
EPSON XP 420
Technician: Sudipto, Engineer replied 6 months ago

Did you try to remove and reseat the CM and Y cartridges?

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Customer reply replied 6 months ago
I have done it several times and still get the same response.
Technician: Sudipto, Engineer replied 6 months ago

Is this the first time, you are replacing the cartridges?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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