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It is a printer that has never really been used because we…

Customer Question
It is a printer...

It is a printer that has never really been used because we were to busy I guess. When I decided to use it - the screen read wrong ink cartridge - I checked to make sure the ones we had were correct and put another one in - the screen again said wrong cartridge and no cartridge again when I tried to print - it has set on the desk for a few years but never used

Technician's Assistant: What's the model of your printer?

Canon cp910 selphy printer

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

It slides into an opening and snaps shut like everything is ok

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes I would like him to know what is wrong

Submitted: 8 months ago.Category: Printers
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Answered in 4 hours by:
1/2/2018
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,908
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
I still need answers
Technician: Harry, Engineer replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Technician: Harry, Engineer replied 8 months ago

How old is the printer?

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Customer reply replied 8 months ago
You are a joke - didn’t you read the 1st part.How are you going to log into a stand alone printer not connected to a computer or the internet?
Technician: Harry, Engineer replied 8 months ago

You are referring to the AUTOMATED offer by our system. I am not sending that offer.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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