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I am having the dread 8C300009 blue screen error on my hp…

Customer Question
I am having the...

I am having the dread 8C300009 blue screen error on my hp D110A. Have disconnected power and USB cables, removed and replaced cartridges but no luck...

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Just 8C30009 blue screen

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New hp

Submitted: 6 months ago.Category: Printers
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Answered in 3 minutes by:
1/1/2018
Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 6 months ago
No thanks
Customer reply replied 6 months ago
Cody?
Technician: Cody, Senior Systems Administrator replied 6 months ago

ok

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Technician: Cody, Senior Systems Administrator replied 6 months ago

blue screen on computer or printer?

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Customer reply replied 6 months ago
printer. Have restarted, removed cables and cartridges... no luck
Customer reply replied 6 months ago
cartridges are genuine hp
Customer reply replied 6 months ago
Have searched message boards and that is what they suggested....
Technician: Cody, Senior Systems Administrator replied 6 months ago

ok I was thinking this was on your PC, I'll opt out to see if another printer expert can assist you with this.

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Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
No - gave up on the printer and just installed a backup
Technician: Harry, Engineer replied 6 months ago

OK thank you

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Shefin
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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