Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Pa[er named but now cannot see any paper in cp error light…

Customer Question
Pa[er named but now...

Pa[er named but now cannot see any paper in cp error light keeps coming on

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Can;

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't remember

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
don't do anything more. the printer does not come on. I UNPLUG IT FOR TWO MINTUES,THREE MINUTES AND FIVE MINTUES AND THE PRINTER WON'T COME ON. MY SON WILL COME BYE THIS FRIDAY AND SEE IF HE CAN DO ANYTHING, THANKS FOR NOW, I'M CHECKING OUT!
Answered in 2 hours by:
1/1/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Printers Question
Customer reply replied 6 months ago
THERES NOTHING YOU CAN DO FOR NOW. I GET BACK TO YOU LATER. BILL
Technician: Harry, Engineer replied 6 months ago

OK

Ask Your Own Printers Question
Customer reply replied 6 months ago
CAN'T DO ANYTHING FOR NOW. WILL CONTECTYOU LATER BILL
Technician: Harry, Engineer replied 6 months ago

OK

Ask Your Own Printers Question
Customer reply replied 6 months ago
I'M NOT SURE YOU CAN.
Technician: Harry, Engineer replied 6 months ago

I am not sure what you mean

Ask Your Own Printers Question
Customer reply replied 6 months ago
I'M 89YEARS OLD AND I CAN'T AFFORD ANOTHER PRINTER. THANKS FOR YOUR TIME!
Technician: Harry, Engineer replied 6 months ago

You're welcome

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer keeps saying that there's a paper jam. We can
My printer keeps saying that there's a paper jam. We can find no jam … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have an HP Envy 4520 printer and when I copy on the glass
Hi: I have an HP Envy 4520 printer and when I copy on the glass or scan a document, the copy comes out with black lines on the whole page. I can print from my computer without a problem. Thank you. … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Moved my hp7520 to a new apartment. cant get it to connect
moved my hp7520 to a new apartment. cant get it to connect to router. worked fine at other place … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
50 satisfied customers
My brother printer is not working model HL-1201W. Paper was
my brother printer is not working model HL-1201W. Paper was caught, I pulled out all that was visible, now a flashing red light. Could it be paper is still stuck somewhere inside the printer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My printer does not start. I have the light dot working and
My printer does not start. I have the light dot working and the blue sybol … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a HP Office Jet 3830. I turned it on to print and got
I have a HP Office Jet 3830. I turned it on to print and got the following message Error Code OXOOF81D42 TR KERNEL C. What do I do now? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
Error state message. I just installed, it is a new printer
error state message JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Customer: I just inst… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My printer is two or three yr. old, only used four months
My printer is two or three yr. old, only used four months each year when I visit Florida for the winter. It was working fine fora January, The color ink cartridge (4) were refilled at Costco's as year… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When I try to print a photo or a page I set the size paper I
When I try to print a photo or a page I set the size paper I will use, like for a 4 x 6 print I set for that but when the print comes out it is printed on 8 x 10. It doesthis every time and vice versa… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Comes up printer error and we have done all the steps and
comes up printer error and we have done all the steps and now the only step left was to contact you. blue light flashing and orange triangle light flashing. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Er wont print copies or print from computer, office jet
it makes a peculiar sound and then stops also says out of paper and it has plenty of paper… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
OFFICEJET 5610 all-in-one insists there is a paper jam or no
OFFICEJET 5610 all-in-one insists there is a paper jam or no paper. However, when I copy something it prints normally? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
False paper jam ,message, hp photosmart c4280 maybe 6 years,
false paper jam ,message JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: hp photosmart c4280 maybe 6 years JA: What kind of computer are you print… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an Epson stylus printer DX8400, DX8400, EPSON
EPSON STYLUS8400.states'a printer error has occurred.Turn off the printer,then press On' … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Paper feed will not go to top feed. I do nnt want to use a
Paper feed will not go to top feed. I do nnt want to use a bottom feed cartridge, just top feed. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a scanner, Cannon MP560. I put my new ink cartridge
I have a scanner, Cannon MP560. I put my new ink cartridge in and the cartridge holder in the printer slide over to the right and got stuck. No matter how many times I turn it off and on it will now s… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
My printer will not print - It tells me there is no paper
My printer will not print - It tells me there is no paper and then a yellow light appears under a triangle with a zig-zag line inside… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Kavita Bester. Paper won't feed , Printer keeps loading
Printer keeps loading but paper won't latch on correctly for printing. Keeps saying load paper … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x