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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5081
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to setup Canon PIXMA MX472 printer. Come to Enter

Customer Question

Trying to setup Canon PIXMA MX472 printer. Come to Enter passphrase....no idea what that might be.
JA: What kind of computer or device are you printing from?
Customer: HP laptop
JA: How long has this been going on with your Pixma?
Customer: Just trying to set it up now
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Update? I just loaded the setup CD is all
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

are you trying to connect the printer to laptop on wifi

if yes, do you know the wifi password ***** the router