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I have 2 Brothers printers. I cannot get the HL2040 to work.

Customer Question
I have 2 Brothers...

I have 2 Brothers printers. I cannot get the HL2040 to work. Has an exclamation mark showing on the printer picture for my devices. Cannot get in to delete it.

Technician's Assistant: What Brother model do you have?

HL-20

Technician's Assistant: How long has this been going on with your Brother printer?

Ever since the MFC J485DW was installed around 12/23/17.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, Both printers were working until we installed the MFC printer.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
1/1/2018
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,066
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is the printer connected to PC, usb or wifi

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Customer reply replied 7 months ago
usb
Customer reply replied 7 months ago
I don't want a free trail. just an answer to my question.
Technician: Michelle, Printer Expert replied 7 months ago

is it a windows PC or MacOS to which printer is connected

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Customer reply replied 7 months ago
windows pc
Customer reply replied 7 months ago
hello anyone there
Technician: Michelle, Printer Expert replied 7 months ago

would you like me to remote connect and check the printer settings and fix this problem for you?

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Customer reply replied 7 months ago
no thank you. Just forget my questions..I am not paying anymore money for differenct services. Please send refund of $23.00
Customer reply replied 7 months ago
all I need is a refund. You just keep adding charges and say you can fix. I do not need your help. thank you
Customer reply replied 7 months ago
please confirm you are sending refund to my Paypal account.
Customer reply replied 7 months ago
hello, i need a response
Technician: Michelle, Printer Expert replied 7 months ago

as you wish, i will send your request

however if you were getting a popup for additional service that was generated by the website and not me and i wanted to remote connect to be able to diagnose the problem myself and fix it right away.

you can ignore the popup

let me know if you need my assistance

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Customer reply replied 7 months ago
I sent you a reply. is showing you never received. all i need is reply to send me a refund to Paypal.
Technician: Michelle, Printer Expert replied 7 months ago

sure i will send in your request to customer service

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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