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My printer is off line. How can I get it to print? HP Model…

Customer Question
My printer is off...

My printer is off line. How can I get it to print?

Technician's Assistant: What's the brand and model of your printer?

HP Model color Lazer jet Pro MFP M477 fnw

Technician's Assistant: How long has this been going on with your LaserJet?

Since I had company who left yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never It is very new

Submitted: 6 months ago.Category: Printers
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1/1/2018
Technician: Michelle, Printer Expert replied 6 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,026
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is printer connected to PC..usb or wifi

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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