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No ink is coming out when we are printing. Epson 4880 dtg…

Customer Question
No ink is coming...

No ink is coming out when we are printing

Technician's Assistant: What's the brand and model of your printer?

Epson 4880 dtg setup

Technician's Assistant: How long has this been going on with your Epson printer?

We just bought this used. have replaced and cleaned everything ink is not even coming through the lines

Submitted: 7 months ago.Category: Printers
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Answered in 7 minutes by:
1/1/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,809
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the exact model number of the printer? Is it Epson Stylus Pro 4880?

Thank you.

Shefin

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Customer reply replied 7 months ago
epson 4880
Customer reply replied 7 months ago
JZ&E009710
Customer reply replied 7 months ago
JZ7E009710
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Please perform a power cleaning cycle by following the instructions in the link below.

https://epson.com/faq/SPT_SP4880WP~faq-00009da-sp4800_4880

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Customer reply replied 7 months ago
tried nozzle check, not working. showing ink low when it isnt, red ink low light flashing
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Could you please do a power cleaning cycle and let me know the response.

Thank you.

Shefin

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Customer reply replied 7 months ago
tried... telling me ink low... but they are all full
Customer reply replied 7 months ago
says not enough ink
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Please try cleaning the printhead two or three times by pressing the Menu button for more than 3 seconds.

Thank you.

Shefin

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Customer reply replied 7 months ago
still says ink low
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Have you tried cleaning two or three times?

Thank you.

Shefin

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Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

If so, the issue might be with the printhead, and it will cost you more to get it repaired. I would suggest you contact the pace where you have purchased it from and check if you have warranty with them.

Thank you.

Shefin

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Customer reply replied 7 months ago
i just replaced it... ty for your help
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

You have replaced the printhead too?

Still getting no print?

Thank you.

Shefin

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Customer reply replied 7 months ago
correct. do you have any info on the f6 fuse
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

I apologize that I am out of ideas. I will open the question fro other experts.

Thank you.

Shefin

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Technician: JJesus Perez Gonzale,
 replied 7 months ago
JJesus Perez Gonzale
Category: Printers
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi there I am happy to continue to assist you where you have left off. Please let me know where you have left off on troubleshooting and I am glad to continue to assist where you have left off.

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