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I have a new HP printer, Laser Jet Pro MFP M426, M427 and I…

Customer Question
I have a new...

I have a new HP printer, Laser Jet Pro MFP M426, M427 and I can't get it to work with my new Mac.

Technician's Assistant: How are you connecting to your LaserJet: wirelessly or by USB?

I'm not sure

Technician's Assistant: When did you last update the printer driver software?

Never it's brand new. I must be wireless

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just don't know anything about seeing up my computer and Printer.

Submitted: 4 months ago.Category: Printers
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Answered in 31 minutes by:
1/1/2018
Technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 443
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 4 months ago

May I know what is the exact issue you are facing with your printer is it you are unable to add your printer in your Mac?

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Customer reply replied 4 months ago
I can’t get anything to work. Can you do a step by step set up?
Customer reply replied 4 months ago
How do I connect my Mac to the HP printer?
Customer reply replied 4 months ago
Just cancel everything!I need a human to talk to. Cancell my free trial and I don't want any service from you.
Technician: Aparna Indresh,
 replied 4 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link:http://http://ww2.justanswer.com/customer-support.

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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