Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Fuji Xerox Docuprint cm225 fw has and error - 092-651…

Customer Question
My Fuji Xerox Docuprint...

My Fuji Xerox Docuprint cm225 fw has and error -
092-651 (###) ###-####

Technician's Assistant: How long has this been going on with your DOCUPRINT CM225? What have you tried so far?

It has been a few days i tried cleaning the ROS and the sensor ctd i think

Technician's Assistant: Anything else you want the Office Expert to know before I connect you?

Thats it

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 hours by:
1/1/2018
Technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 836
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-9sa74km6,

Thanks for using JustAnswer. I am happy to assist you with this issue.

For the Fuji Xerox Docuprint cm225 fw that has and error - 092-651(###) ###-#### try the below recommended steps to Clean the Color Toner Density (CTD) Sensors:. (Click on the link below or copy and paste it into your browser to go to the instruction page:

http://wss.support.xerox.com/GTConnect/UnifiedAcceptor/AddWebFramework.Main/site/XeroxProductSupport/product/product_wc6015/lang/en-US/region/region_US/source/DND/Xlang/en_US/Xcntry/USA/prodID/WC6015/KBlang/en/t/1514817115227/#!view-content/ViewContent/View/contentId/x_6130_en-O10540

Let me know if this helps and then we can go to the next step if needed.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 7 months ago
nope didnt work i had already tried that and i wrote it before
Technician: Sheri, Expert replied 7 months ago

There are 2 more recommended solutions:

1) Switch off the device ... wait for 10 seconds and then switch it back on. This often resolves it.
2) Remove and re-install the transfer unit or replace the transfer unit.

Follow the below steps to remove and re-install the transfer unit.

  • Power OFF the printer using the power switch located on the right side of the printer, toward the back. Press the power switch to the (O) position.
  • Disconnect the power cord.
  • Press the button on the top, right side of the printer to open the Front Cover.
  • Grasp and squeeze the green release latches located on the left and right side of the Transfer Unit. Rotate the transfer unit up until the notch on the shaft is aligned with the mounting bracket cutout.
  • Pull up on the right side of the unit to free it from the bracket, and then slide the unit to the right to remove it from the machine.
  • Hold the unit by the release latches and insert the left shaft into the left mounting bracket.
  • Slide the unit to the left while rotating the unit to align the shaft-notch with the right mounting bracket cutout, and then press down until the shaft fully seats into the bracket.
  • Gently rotate the unit down until the release latches snap into place. Do not push on or touch the black belt.
  • Close the Front Cover.
  • Connect the power cord, and then power ON the printer. A 'Ready to Print' message will be displayed on the Display Screen.
Ask Your Own Printers Question
Technician: Sheri, Expert replied 7 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sheri Your Own Question
Sheri
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 836
836 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

Sheri is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I get error codeon my DocuPrint CM225 fw everytime i start
I get error code(###) ###-####on my DocuPrint CM225 fw everytime i start printer. I live in Masterton New Zealand. Can find no locally. … read more
Harry
Harry
4 satisfied customers
Check ctd unit 092-310. Docuprint cm215fw. Just this minute.
check ctd unit 092-310 JA: What's the brand and model of your printer? Customer: docuprint cm215fw JA: How long has this been going on with your printer? Customer: Just this minute JA: When did you la… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Brand new xerox laser only used for a week and now saying
Brand new xerox laser only used for a week and now saying the toners are empty. I turned it off overnight and it is now saying there is 75% magenta left but all the others (yellow, cyan and black) nee… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
A message has come up Clean CTD sensor. Where is it?
A message has come up Clean CTD sensor. Where is it? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
I'm using Fuji Xerox DocuprintCM205 fw. The printer drivers
hi, I'm using Fuji Xerox DocuprintCM205 fw. The printer drivers are installed but the printer won't talk to my Mac. Sometimes I can print from a USB stick, but not all files will print from the USB an… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a message on screen to clean the CTD sensor. Have
I have a message on screen to clean the CTD sensor. Have done this repeatedly, but machine still shows same message and wont allow me to do anything. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Well I have a Docuprint CM 215 FW that will scan but not
Hi there. Well I have a Docuprint CM 215 FW that will scan but not print. I have cleaned everything including the sensors many times but the same message keeps appearing . The Fuji agent in cairns her… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have recently bought a Fuji Xerox DocuPrint CM225 fw. My
Hi, I have recently bought a Fuji Xerox DocuPrint CM225 fw. My problem is with the printer tray where small piles of paper jam every time. Only when I reduce the pile to 10 sheets or so it prints ok. … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
729 satisfied customers
In a Fuji E+Xerox DocuPrint CM225 fw I had a paper jam at
In a Fuji E+Xerox DocuPrint CM225 fw I had a paper jam at the end of the print run. I had to remove the covers to remove the crunched up paper. I am sure I ahve moved all the paper in that area. When … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Fuji Xerox CM215 fw and the screen is showing
Hi Pearl, I have a Fuji Xerox CM215 fw and the screen is showing 095-651 Code:(###) ###-####and I have restarted it several times, but the messages keeps coming up. What does this mean? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My fuji xerox docuprint cm225 fw has a paper jam. I think a
Hi my fuji xerox docuprint cm225 fw has a paper jam. I think a small piece of paper got torn off when I was clearing the jam.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a fuji xerox Docuprint CM225 fw printer. It is
I have a fuji xerox Docuprint CM225 fw printer. It is displaying the error to call for tech support the error number is ***** This is supposedly a fax card issue. I have restarted a number of times. T… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
729 satisfied customers
I have a Fuji Xerox docuprint cm225 fw and the fax function
I have a Fuji Xerox docuprint cm225 fw and the fax function keeps trying to open a line I have even disconnected the phone line and the fax is still trying to open the phone line it is locking my phon… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
729 satisfied customers
I have a Fuji Xerox cm205fw comes up on screen 092-651 code23f0000
I have a Fuji Xerox cm205fw comes up on screen 092-651 code23f0000 restart printer if error occurs contact tech support what is the error thanks kevin… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Fuji Xerox CM 205 fw is displaying 092-310 and a message saying
Fuji Xerox CM 205 fw is displaying 092-310 and a message saying the clean the CTD sensor ,. I have followed instructions and cleaned the 2 portals in the instructions with dry cotton. The cotton now c… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
my fuji xerox docuprint cm205 fw say that my blck cartridge
my fuji xerox docuprint cm205 fw say that my blck cartridge needs reseating but I've done it a 1000X's doesn't work get a error code(NNN) NNN-NNNNand message to restart and contact support???… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I have a Fuji Xerox Docuprint CM205 fw which is giving the
I have a Fuji Xerox Docuprint CM205 fw which is giving the error messages below and asking to contact support: 092-651 Code2110000 Any ideas? Thanks Adrian Commander XXXXXXXXXX… read more
Magic C.
Magic C.
Commercial Network Field Engineer
Associate Degree
5 satisfied customers
Hi there. I have a Fuji Xerox Docuprint CM205 FW that is connected
Hi there. I have a Fuji Xerox Docuprint CM205 FW that is connected wirelessly to my network. It has worked OK however in the past few days it will not print wirelessly. I have tried restarting the pri… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x