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My printer says (printer in error mode) Hp officejet pro…

Customer Question
My printer says (printer...

My printer says (printer in error mode)

Technician's Assistant: What's the brand and model of your printer?

Hp officejet pro 6978

Technician's Assistant: How long has this been going on with your OfficeJet?

Off and on

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Didn't even know about it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Why, how is this happening

Submitted: 5 months ago.Category: Printers
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Answered in 4 hours by:
12/31/2017
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,386
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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John

John

Computer Science Engineer

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CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

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Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

Elec & Comp pro

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Bernie

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Sudipto

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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