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States cartridge jam on printer. Hp photosmart cc4280. First…

Customer Question
States cartridge jam on...

States cartridge jam on printer

Technician's Assistant: What's the brand and model of your printer?

Hp photosmart cc4280

Technician's Assistant: How long has this been going on with your HP printer?

First time

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I didn't up date the operating system In fact I have never updated

Submitted: 7 months ago.Category: Printers
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Answered in 3 hours by:
12/31/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,496
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

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Customer reply replied 7 months ago
I appreciate your advise. But I do not want a trial pack. I will pay the 5.00charge and then cancel
Technician: Nathan, Engineer replied 7 months ago

You are not obligated to, nor does it look like you are signed up for a membership or trial.

You would have paid the total fee noted on the payment page when posting your question, for a one time help.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,496
31,496 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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