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I have a HP Photosmart 6520 that has stopped working because
I have a HP Photosmart 6520 that has stopped working because it tells me that there is paper jam. However I have checked a number of times and there is no paper jam, in fact a week ago when I last use… read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
39 satisfied customers
I have a HP photosmart 7520 all in one printer. I needed to
I have a HP photosmart 7520 all in one printer. I needed to change the print cartridge and did. Everything was working fine before that other than low ink messages and printing. … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
365 satisfied customers
My hp7520 won't print from the computer. Ink levels are ok.
My hp7520 won't print from the computer. Ink levels are ok. Cleaned the cartridges. Ran alignment and print quality diagnostic. Those printed. But, if I send something from the computer to the printer… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
My HP Photosmart 8450 just quit printing black but ink level
My HP Photosmart 8450 just quit printing black but ink level indicator shows still have ink. When opening the front cover to see the ink cartridges the ink carriage doesn't move to the center. … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
161 satisfied customers
Just replaced cartridge on my Photosmart A646 printer. Asked
Just replaced cartridge on my Photosmart A646 printer. Asked me to load paper s it could do alignment and now says "open the print-carriage access door, clear the jam, then press OK to continue". Ther… read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
Ink cartridge jam, hp photosmart a646, disconecting the
ink cartridge jam JA: What is the exact make and model of your printer? And what kind of cartridges are you using? Customer: hp photosmart a646 JA: What troubleshooting have you tried? Customer: disco… read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
printer has gone into initialzing mode and wont stop. Have
printer has gone into initialzing mode and won't stop. Have removed and re-loaded most recent drivers. Have un-plugged the power for more than 24 hours but when plugged back in it still goes into init… read more
Robert M.
Robert M.
Bachelor's Degree
3,571 satisfied customers
I installed a new ink cartridge into my HP Photosmart C4635
I installed a new ink cartridge into my HP Photosmart C4635 but it will not print an alignment page, waiting to hear something further from ron… read more
Robert M.
Robert M.
Bachelor's Degree
3,571 satisfied customers
My HP Printer Photosmart D6160 has the error light flashing.
My HP Printer Photosmart D6160 has the error light flashing . Normally when this has happened in the past it means I am out of a colour cartridge and a window appears on my computer telling me as well… read more
Robert M.
Robert M.
Bachelor's Degree
3,571 satisfied customers
Can I use HP Vivera Ink Cartridges for my photo prints? My
Can I use HP Vivera Ink Cartridges for my photo prints? My printer is HP Photosmart Premium C309g-m. If I can use Vivera which ones do I get?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an hp photosmart D7560 that indicates "ink system failure".
I have an hp photosmart D7560 that indicates "ink system failure". I have turned printer of and on per instructions, changed ink cartridges and cleaned head. still not working. 1) any other suggestion… read more
Richard
Richard
Retired
Associate Degree
1,396 satisfied customers
I have a HP All-in-one printer.........a Photosmart C6180.
I have a HP All-in-one printer.........a Photosmart C6180. I have a pop-up that states "Ink System Failure". The printer displays "error Oxc190.0035". I have replaced 2 cartridges that were low on ink… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an HP Photosmart 7600 Printer. When instructed to print
I have an HP Photosmart 7600 Printer. When instructed to print a test page or any other instruction the carraige will run back and forth three times an jam and a sign will instruct to clear jam and re… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
3,230 satisfied customers
We have a HP Photosmart printer that has never been used.
We have a HP Photosmart printer that has never been used. It now says that a cartridge jam must be cleared. We cannot find a cartridge that appears to be jammed. We have replaced all the cartridges.… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master's Degree
248 satisfied customers
I have a HP Photosmart C8180 all-in-one printer connected wirelessly
I have a HP Photosmart C8180 all-in-one printer connected wirelessly to a Sky router. It is about 18 months old and has worked fine until now. A few minutes after being switched on, the screen blanks … read more
iMayne
iMayne
Electronics Engineer
High School or GED
66 satisfied customers
My printer is the hp Photosmart C5180 all-in-one. The problem
My printer is the hp Photosmart C5180 all-in-one. The problem is I keep getting (paper size error) trying to print a 4x6 photo. Checked everything paper, settings, etc. This problem just started. Can … read more
Mary
Mary
Digital Printing Consultant
Master's Degree
221 satisfied customers
I have an HP Photosmart C6280 All in One Printer. I just replaced
I have an HP Photosmart C6280 All in One Printer. I just replaced the black ink cartridge and the printer will not print. On the small screen on the printer it keeps saying Insert a Memory Card. On my… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an HP Photosmart 2710 all-in-one printer. Ive been
I have an HP Photosmart 2710 all-in-one printer. I've been using a #96 black cartridge and a #97 color cartridge (both HP - not refilled). I've never had any trouble with the black, but the color is a… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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