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I have a HP deskjet 3510. I have a paper jam and cannot get…

Customer Question
Second opinion] I have...

Second opinion] I have a HP deskjet 3510. I have a paper jam and cannot get to the paper.

Technician's Assistant: What kind of computer or device are you printing from?

HP desktop

Technician's Assistant: How long has this been going on with your DeskJet?

This is the first

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think I ever have. I don't know how to do it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Right now I hope this is my only problem

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
12/31/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,933
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Where is the paper located in the HP machine, please? and what error message, exactly and in full, shows on the HP printer's screen?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,933 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

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Bernie

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Sudipto

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Md. Sadique

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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