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I am trying to install a new Color LaserJet Pro MFP M477
I am trying to install a new Color LaserJet Pro MFP M477 Printer. I can get the printer function to work but cannot get the scanner to scan to computer MAC Air running High Sierra V 10.13.6 … read more
Ameen Khan
Ameen Khan
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I just got a WF-2860 printer and I am trying to run the
I just got a WF-2860 printer and I am trying to run the setup software. The instructions tell me to not connect the printer to the computer until the software is installed. The disc is in the machine,… read more
Justin Johnson
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I am trying to instal my new XP-8500 and after choosing the
Hi - I am trying to instal my new XP-8500 and after choosing the "english" language option the printer says that there is a scanner error. Can you please help me resolve this issue. Thank you … read more
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Trying to set it up got paper jam took out paper from the
trying to set it up got paper jam took out paper from the back now have an support code #1259 "paper out ray is retracted" … read more
Jeffrey B
Jeffrey B
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Sheri
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I'm trying to set up my canon pixma ts9120 and I keep
I'm trying to set up my canon pixma ts9120 and I keep getting the support code 1259 saying the printing tray isn't pulled out properly. … read more
Tech Ben
Tech Ben
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I just unpacked my brand new WF-2760 printer. I'm following
I just unpacked my brand new WF-2760 printer. I'm following the instructions and have gotten to the point where I need to load the ink cartridges.. The cartridge carrier will not move left so that I c… read more
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Just plugged in new Epson Surecolor P 600 for first time.
Just plugged in new Epson Surecolor P 600 for first time. When I turn it on and choose English as the language, it starts up, makes a bad noise and gives error code 0x53 … read more
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On Friday I bought a Canon Pixma TS6060 and started
Hi there on Friday I bought a Canon Pixma TS6060 and started unpacking it to install today. I plugged it in and got the error/support code 5011. I have unplugged it and turned it on again and still ge… read more
Joel Kalman
Joel Kalman
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I just turn it on and configured then received error code:
I just turn it on and configured then received error code: 0x69. I've restarted but received it again … read more
Josh
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I am at step 2 in setting up a recently purchased EP-330.
I am at step 2 in setting up a recently purchased EP-330. When I press OK to select ENGLISH, I get a … read more
Jennifer French
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I just got a new wf 3620 printer, and when i tried to set it
Hi i just got a new wf 3620 printer, and when i tried to set it up, it gave me the 0x69 error … read more
comp_audio
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I have just boght a new Canon MG7100 Printer but when connected
I have just boght a new Canon MG7100 Printer but when connected the right way with power and cable to computer it will not read up the "home" instructions but just comes up with error 6000 and 6001… read more
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Sorry I sent a message through 1/2 hr ago….re a MFC-7340 Printer……It
Sorry I sent a message through 1/2 hr ago….re a MFC-7340 Printer……It is showing in the LED setion….Drum Error….troubleshooting and routine maintenance chapter in User's Guide……I have already done what… read more
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I have an HP photo Smart c 410 series , and I keep getting
I have an HP photo Smart c 410 series , and I keep getting printer error code 0X610000F6 , the first time I got it Inc. tray was jammed and would not travel on the track , I rebooted the photo Smart a… read more
Sowrav D.
Sowrav D.
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I have been trying to set up our new ESP 9200 series printer.
I have been trying to set up our new ESP 9200 series printer. We followed the instructions. However, we get a "print head cartridge jam" message. We have removed and reassembled the cartridges several… read more
Bernie
Bernie
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I have a brand new mx360, going through the set up and after
I have a brand new mx360, going through the set up and after switching on I get the error code 6000 ... with a flashing yellow led. I have put in the B & C cartridges, switched off and on but still no… read more
Michelle
Michelle
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

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Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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